On November 1, 2010, Commissioner Nancy Roberts took up her appointment as National President of Women's Ministries of The Salvation Army in the United States, after serving as Territorial Leader of Women's Ministries, of the Kenya West Territory, with headquarters in Kakamega, since the date of the creation of that territory, 1 March 2008.
Nancy, a first-generation Salvationist, and her husband William, are officers of the USA Central Territory, having been commissioned in that territory in June 1971, as members of the Victorious Session. After commissioning, she served in three corps appointments, followed by a number of appointments in divisional administration, including, divisional corps cadet counselor, League of Mercy Secretary, and Home League Secretary. During that time she also had an appointment as therapist at a Salvation Army addictions program. Her final two divisional appointments were as director of women's ministries in two divisions: Western Michigan-Northern Indiana (Grand Rapids, Michigan) and Metropolitan (Chicago, Illinois).
In December 2001, she took up her first non-USA appointment, when she with her husband, were appointed as leaders - Nancy as Territorial President of Women's Ministries - of the South America East Territory, comprising the countries of Argentina, Uruguay, and Paraguay, with headquarters in Buenos Aires, Argentina.
She was then appointed, in February 2005, to International Headquarters, as Secretary for IHQ Staff Development and IHQ Chaplain. It was from that appointment she was transferred to her responsibilities in Kenya West.
A school teacher by training and profession prior to officership, Nancy holds a Bachelor of Science degree in Early Elementary Education, and a Master of Arts degree in Guidance and Counseling, both from Eastern Michigan University. She is certificated in gerontology from Madonna University, and is a licensed professional counselor in the State of Michigan, USA. She has also studied at the Nazarene Theological Seminary and Illinois Benedictine College.
She has been the leader of numerous seminars and classes, and has served on the teaching staff of The Salvation Army's National Seminar on Evangelism and the Central Territory's Officer Continuing Education Program. In previous appointments she has had membership in the Christian Business Women's Association, and Rotary International. In 2001, she was included in Today's Chicago Woman magazine's list of 100 women 'making a difference in Chicago'.
She and Bill are the proud parents of four children - William, Rebecca, Barbara, and Bramwell - who, along with their spouses, have provided them with ten grandchildren, who have made Nancy and Bill even prouder.